Live / Slots
9a9997 sets out its legal position here so you know exactly where you stand — what this policy covers, how your account data is handled, and which routes are open to you. Access to our platform depends on your local law and eligible regions in Bangladesh.
This policy applies to every account registered through 9a9997. It sets out the rules under which we collect, store and process information, and the conditions under which you access our platform. Whether you fund your account via bKash, Nagad or Rocket, the same policy framework applies to every transaction record we hold on your behalf. We do not operate outside the terms described here, and we do not apply different conditions based on the payment method you choose. Access to the platform is only available where local law and eligible regional rules permit it — if you are unsure, check local legislation before opening an account. We hold transaction data in line with our retention schedule, which you can request at any time through the support route listed on this page. Changes to this policy are published on this page; continued use of the platform after a published change means you accept the updated terms. If you disagree with any revision, you may close your account by contacting our support team through the channels below.
Not every aspect of your activity on this platform falls under a single policy clause. The scope below shows you exactly what sits inside this policy, what is handled separately, and what falls outside our direct responsibility. Read each area carefully before raising a question with support.
This policy covers how we authenticate your identity, store your login records and process requests to update your account details. It does not govern third-party identity verification services that may be required by local regulation.
Deposits and withdrawals made through bKash, Nagad and Rocket are within scope. We retain transaction records per the schedule in this policy. The terms of each wallet provider sit outside our policy and are governed by those providers directly.
Game content supplied by our studio partners — Habanero, Bigtime Gaming, Joker, Microgaming, PlayStar and Spadegaming — is in scope for availability and access terms. RTP and game-mechanics disclosures are governed by each studio's own published data, not by this policy.
External links, third-party payment processors and any service accessed after leaving 9a9997 are outside this policy's scope. We are not liable for the data practices of those external services.
You have several concrete actions available to you under the terms of this policy. First, you can request a copy of the account and transaction records we hold — submit that request through live chat or email as listed in the support section below and we will respond through the same channel. Second, if any detail in your account profile is incorrect — your registered name, contact number or linked wallet — you can raise a correction request and we will update it once we have verified your identity. Third, if you believe a specific data handling decision was made in error, you can submit a formal query and we will review it. Our policy does not grant automatic deletion of transaction records where retention is required under platform operating rules, but we will explain the reason in writing if a deletion request cannot be fulfilled. Every one of these steps starts with a message to our support team.
Request a summary of the account and transaction data we hold by contacting support. We will confirm receipt and provide the records through the same channel you used to ask.
If your registered name, mobile number or wallet detail is wrong, raise a correction request. Identity verification is required before any change is applied to your account.
If you disagree with how a policy clause has been applied to your account, submit a written query through live chat or email. We will review the case and respond in writing.
You may request that we close your account at any time. Outstanding balance and pending transaction records will be addressed before closure is confirmed.
For any question that touches this policy — data records, account corrections, scope queries or closure requests — use the routes below. Only routes that are visibly published and active on 9a9997 are listed here. We do not publish operating hours or response-time commitments that we cannot stand behind consistently.
Open the chat widget from any page on 9a9997. State your account reference and describe your policy question clearly so the agent can direct it to the right team without delay.
Send your query to the support email address published in the site footer. Include your registered mobile number so we can locate your account record before responding.
The Help Centre on 9a9997 carries published answers to common policy questions. Check there first — if your question is not covered, escalate to live chat or email.
Understanding how we manage your information is part of using this platform with confidence. We keep data handling practices and account security measures in line with the terms described on this page, and we update this section whenever those practices change.
We use cookies to keep your session active, remember your account preferences and track which pages you visited. You can review cookie settings through your browser. Continuing to use the site after reading this notice means you accept cookies as described.
Your account is protected by password authentication. We recommend using a unique password not shared with your bKash, Nagad or Rocket wallet accounts. If you suspect unauthorised access, contact support immediately through live chat.
We retain account registration data and transaction records for as long as required under our platform operating rules. You may request details of the retention period for your specific data by contacting the support team in writing.
If a policy update affects how we handle your account data and you want to ask about it, reach the policy team through the email route listed in the support section above. We respond to all written enquiries.
These are the questions we hear most often about how this policy works on 9a9997. If your question is not here, open live chat and ask directly.
Yes. The same policy applies regardless of which local payment method you use — bKash, Nagad or Rocket. Transaction records from all three are retained and handled under the same data terms described on this page.
Access depends on your local law and eligible regional rules. We do not make legal determinations on your behalf. Check what your local legislation says about accessing platforms of this type before opening or continuing to use an account.
Contact support through live chat or the email address in the site footer. Include your registered mobile number in the request. We will confirm receipt and send the records through the same channel you used to contact us.
Transaction records are retained for the period required under our platform operating rules, even after account closure. If you want to know the specific retention period for your records, submit a written request to our support team before or after closure.
Send a correction request through live chat or email. We will verify your identity before making any change to your registered name, contact number or linked wallet detail. This step is required for every correction without exception.
We publish updates directly on this page. The page reflects the current version at all times. Continuing to use the platform after a revision is published means you have accepted the updated terms. Check this page periodically if policy changes matter to your account decisions.