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9a9997 handles your information with a straightforward purpose: we collect only what is needed to run your account, process transactions through bKash, Nagad or Rocket, and respond to your support requests. Access to this platform and the rights described here depend on your local law and the eligible regions where 9a9997 operates.
When you open an account with us, we collect the details you enter during registration — your name, contact address, and the payment credentials you link for transactions via bKash, Nagad or Rocket. We do not sell this information to third parties for marketing. We store it for as long as your account remains active and for a period thereafter as required by the governing rules of the jurisdiction where your account was opened. Transaction records connected to your wallet deposits and withdrawals are retained separately as part of the financial audit trail that payment processors require. Cookie data collected through your browser session is used to keep your account state consistent across pages — it is not used to build advertising profiles outside our platform. If your local law provides specific rights over personal data — such as the right to request a copy, to correct an error or to ask us to stop certain processing — those rights apply to the extent that the law in your eligible region recognises them. We do not override local data-protection rules. Any conflict between this policy text and the law of your jurisdiction is resolved in favour of that law.
This policy covers data generated when you interact directly with 9a9997 — at account creation, during wallet transactions and when you contact support. It does not extend to third-party sites linked from our pages, and it does not govern data held by payment processors such as bKash, Nagad or Rocket under their own agreements with you.
Data created when you log in, update profile fields or verify your identity falls fully within this policy. We hold it, we are responsible for it, and you can request a review through the routes described in the rights section below.
When you initiate a deposit or withdrawal via bKash, Nagad or Rocket, the transaction data passes through both our system and the payment processor. Our policy covers the record we hold; the processor's own privacy terms govern what they retain on their side.
Game session logs — including which titles you opened and how long sessions lasted — are stored on our platform to support account history and, where applicable, responsible session review. This data is covered by this policy.
Links to external pages, game content delivered by studio partners, or payment screens hosted by wallet providers are outside our direct control. Those services operate under their own privacy terms. We do not control or take responsibility for how they handle your data.
Your data rights are not abstract — they connect to real steps inside your account and through our support channel. If you want to see the personal details we hold against your account, you can submit a request via the support route listed on this page. We will confirm what records we hold and provide them in a readable format. If any detail is wrong — a name spelling, a contact address or a linked wallet reference — you can either correct it directly in your account settings where the field is editable, or raise it with support for fields that cannot be self-edited. If you believe we are holding data we no longer need, you can ask us to review the retention period. We will check against the rules of your eligible region and respond with what we can and cannot remove. Finally, if you have a question about how a specific category of data is used — for example, how your bKash deposit history is stored — raise it through the contact routes below. We aim to respond clearly and without unnecessary delay.
Submit a data-access request through our support channel. We will identify what we hold against your account and share it in a format you can read.
Editable fields — contact details, linked wallet references — can be updated in your account settings. For locked fields, contact support directly with the correction you need.
If you think we are holding data past a reasonable period, tell us. We will check against the rules that apply in your eligible region and explain what we can action.
For questions about a specific data category — session logs, transaction records, cookie use — write to us through the support route and we will provide a clear, specific answer.
If you have a question about this policy, a data-access request or a correction to submit, use the routes published on our site. We do not list operating hours or response-time commitments here that we cannot verify — check the live support page for current availability.
Open the chat widget from any page while signed in to your account. State that your query relates to a privacy or data matter so it is routed to the right team.
Send your data request or policy question to the support email address published in our contact section. Include your registered account details so we can locate your record without delay.
The help section inside your signed-in account contains published answers for common data and privacy questions. Check there first — it may resolve your question without needing to contact the team directly.
We store account and transaction data on servers with access restricted to authorised personnel only. Cookie use on our platform is limited to session continuity — keeping you signed in and preserving your account state as you move between pages. We do not deploy advertising cookies that track you outside our domain. Retention periods follow the rules of the jurisdiction where your account is registered, and we review them when you raise a question about specific records.
Account registration details and wallet transaction records are held on access-restricted servers. We do not expose them to external marketing partners or sell them to third parties under any arrangement.
Cookies on 9a9997 serve session continuity only — keeping your login state active and your account preferences consistent. We do not use cookies to build an advertising profile or track behaviour outside our platform.
Access to your account is protected by the credentials you set at registration. If you notice an account detail you did not change, contact support immediately through the live chat or email route listed on this page.
To update data we hold, or to ask about a specific retention period, contact us through the published support route with your account details. We will confirm receipt and explain the steps we will take.
These answers cover the questions we receive most often about this policy. If your question is not here, use the support routes listed above to get a direct answer from our team.
We collect the details you enter at registration — name, contact information and the wallet credentials you link for bKash, Nagad or Rocket transactions. We also retain session logs and transaction records generated during your use of the platform. We do not collect data beyond what your account operation requires.
We do not sell your personal data. We share transaction details with payment processors — bKash, Nagad, Rocket — only to the extent needed to complete the transaction you initiated. Studio partners who supply game content do not receive your personal account data from us.
Submit a data-access request through live chat or our support email, including your registered account identifier. We will locate your records and provide them in a readable format. The rights available to you depend on local law and your eligible region.
You can raise a deletion or data-minimisation request through our support channel. We will review it against the retention rules that apply in your eligible region — some records, such as financial transaction logs, may need to be kept for a defined period regardless of the request.
Cookies on our platform are used for session continuity — keeping you signed in and preserving your account state across pages. We do not use cookies to build advertising profiles or track your activity on third-party websites outside the 9a9997 domain.
Contact our team immediately through the live chat widget or the support email published on this page. Describe the specific concern and include your account details. We will investigate and respond with a clear explanation of what we find and any action we will take.